I do not get any recommendations …
First of all no recommendations does not necessarily mean that there is a problem with your ICO .
If everything is ok with your pool you will not receive recommendations because there is no treatment needed. However, you should still receive the following message, every week :
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It’s time for the weekly maintenance The weekly maintenance consists in emptying and cleaning the skimmer basket and the cleaning robot: remove the leaves, anything that could interfere with the good circulation of the water. |
If you do not receive this message every week contact our Customer Service team either by chat* or by filling in the following form.
*Our Customer Services team is available to respond to your questions : MONDAY to FRIDAY between 9:00 and 17:30 (French time)