How do I track my order?

Here are the steps to follow to check the status and to track your order:

  • Go to the "my account" tab at the top right of the page
Image qui montre l'onglet Mon Compte
  • If you are not already logged in, enter your email address and password to access your account
  • Once logged in, you have access to your personal space. Click on "My orders" to access your order history
Image qui montre les catégories une fois dans l'espace personnel dont l'une d'elle qui se nomme Mes Commandes
  • Click on the order you wish to track
  • You now have access to all your order information
  • Click on the "tracking number" link
Image qui montre le bon de commande une fois le processus effectué avec tous les détails de celle-ci
  • This link will take you to the carrier's page for your parcel (Colissimo, Chronopost and Mondial Relay). You can now follow the progress of your parcel

You will also receive this tracking number by email when your order is shipped. If you have not received it, check your spam folder.

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