When you buy our products on our Ondilo website, you can create two types of accounts: the Ondilo web account and the ICO application account. One is optional, the other is mandatory. In this page we will explain the differences between these two types of accounts.
The Ondilo website account
When you place an order in our online shop, you can create an account on our website at any time.
Creation of an account at the time of ordering
To create an account when you order, you must put an item in your basket and then validate your basket. There are several steps before reaching the payment.
First, you must skip the login step
![Image du site web qui montre les différentes étapes de connexion](https://ondilo.com/wp-content/uploads/2024/06/ico-site-web-connection-step.png)
Then, when you get to the billing stage, fill in all the required fields.
Check the box "Create an account", then create the password for your account. The email address you filled in above will serve as your login.
![Image du site web qui montre l'étape de création de compte en passant par l'onglet commande](https://ondilo.com/wp-content/uploads/2024/06/ico-website-create-an-account-by-placing-an-order.png)
Create an account at any time
To create an account, click on the icon at the top right of your screen
![Icone du site internet Ondilo qui redirige vers l'onglet Créer un compte](https://ondilo.com/wp-content/uploads/2024/06/ico-website-create-an-account-icon.png)
Then fill in your e-mail and password before clicking on "register".
![Image du site web avec la partie connexion et la partie s'enregistrer](https://ondilo.com/wp-content/uploads/2024/06/ico-website-orders-addresses-account-details-logout.png)
You can now add a billing and delivery address, which will be set by default on your next purchase and can be changed. Once you have placed your order, you will be able to track your package from your account and see your purchase history.
You can change your password or contact details at any time under "Account details".
![Image du site web qui montre l'adresse de facturation ainsi que l'adresse de livraison](https://ondilo.com/wp-content/uploads/2024/06/ico-website-register-login.png)
Your Ondilo web account login and password are valid only on the Ondilo website.
If you already have an Ondilo account and you have forgotten your password, click on "lost password?
![Image du site web qui montre l'onglet de connexion ainsi que la partie mot de passe perdu](https://ondilo.com/wp-content/uploads/2024/06/ico-website-lost-password.png)
The account on the ICO application
To use your ICO, you must create an account on the application.
![Image de l'application qui montre l'étape de création de compte](https://ondilo.com/wp-content/uploads/2024/06/ico-application-creez-votre-compte.webp)
To create an account, click on "Create your account", fill in the required fields and accept the terms of use and privacy policy.
![Image de l'application qui montre les détails de l'inscription afin d'ouvrir un nouveau compte](https://ondilo.com/wp-content/uploads/2024/06/ico-application-inscription-nouveau-compte.webp)
If you already have an ICO account and have forgotten your password, click on "I have forgotten my password". An e-mail will be sent to you with a new temporary password.
![Image de l'application qui montre l'étape de connexion et l'onglet "mot de passe perdu"](https://ondilo.com/wp-content/uploads/2024/06/ico-application-mot-de-passe-perdu.webp)
The 2 systems, Ondilo website and ICO application, are independent. The login and password of your ICO application are valid only on the ICO application.
- If you bought your ICO on the Ondilo website: enter the email address and password you chose for each platform on the application and the website.
- If you have not purchased ICO on the Ondilo website: creating an account on the ICO application does not allow access to the Ondilo website account.