Contact the support service

We have set up online help centre, which contains a wealth of information and answers to your questions.

Our team is also at your disposal to provide you with a solution.

For appointments by telephone, our support agents are available from Monday to Friday.

For the web form, we do our utmost to reply within 3 working days.

ONLINE FORM
HOTLINE

Book an appointment

Please have your UUID number ready when you contact the support service.

You can find the UUID number on your ICO application (under settings then click on My ICO) or on the label inside the ICO box.

Photo showing the location of the QR code in the ICO box and the UUID number if the QR code does not work
Visual of the application showing the "My ICO" section or, once ICO is associated with the account, showing the UUID, serial number and firmware and hardware versions