General warranty conditions OEM manufacturer
Manufacturer's warranty
Legal warranties apply independently of the manufacturer's warranty.
The manufacturer’s warranty is a commercial warranty of the manufacturer offered by the manufacturer to users. It confers rights different from those available to the consumer under the law, including but not limited to those relating to non-conforming products or products with hidden defects.
The manufacturer warranty is 1 year.
The benefits of the manufacturer’s warranty are in addition to, and not in lieu of, statutory rights.
What the manufacturer's warranty covers :
From the date of purchase by the final buyer, the manufacturer guarantees for a period of 1 year its products sold in their original packaging, against any defects in material and workmanship if they are used in accordance with the instructions for use and other technical specifications.
What the manufacturer's warranty does not cover :
This manufacturer’s warranty does not cover hardware and software of a brand other than those manufactured by the manufacturer, even if sold or packaged with hardware from that manufacturer.
The manufacturer's warranty does not apply to the damage listed below:
a. Damage caused by use of the product not in accordance with the manufacturer’s published guidelines, whether it is the user guide, technical specifications or other directives (example: poor storage conditions of the product or non-compliance with calibration and maintenance instructions for sensors) as defined in the general terms and conditions of use of the devices
b. Damage resulting from normal wear or ageing of the product
c. Cosmetic damage, including but not limited to scratches, scuffs or breakage of plastic components.
d. Damage caused by accident, misuse or abuse (e.g. water ingress due to incorrectly tightened sensors or cover).
e. Damage caused by use with a third party component or product that does not meet the product specifications (example: battery charger) as defined in the manufacturer’s terms and conditions of use
f. Damage caused by any intervention or modification made by anyone other than a manufacturer’s representative or an authorized service center (example: remove the product’s sealing and closing screws)
g. Damage caused by dropping, impact or any other external cause, including damage due to sand or damp.
h. Electrical damage overvoltage due to use of non-original accessories (battery, charger, etc.)
The manufacturer's warranty does not apply to defects, theft :
a. Mechanical failure (broken parts, damage resulting from a fall, etc.)
b. Failures resulting from rough handling or unauthorized use.
c. If information indicates that the product has been stolen or that the user cannot prove that he/she is the authorized user of the product (e.g. by presenting proof of purchase)
The manufacturer's warranty does not apply to the products listed below:
a. Products that have been opened, modified or repaired by unauthorized service centers
b. Products that have been exposed to moisture, steam, extreme thermal or ambient conditions, sudden variations in these conditions, corrosion, oxidation, contact with food or liquids or the action of chemicals
c. Aux produits dont les batteries ont été chargées avec un chargeur autre que ceux approuvés par le fabriquant
d. Products whose model, serial or IMEI number has been altered, erased, deleted or rendered illegible.
e. Products stored for more than 12 months at the professional's premises
f. User manuals and any software supplied on separate information media.
g. Services provided by third parties, by unauthorized service centers or by the customer (such as installation, configuration or software downloads).
Finally, the warranty does not extend beyond the warranty period.
Important Restrictions
The manufacturer may restrict warranty service to countries where the manufacturer or its authorized resellers sell the device.
The consumer may request repair in a country other than the country of purchase. In this case, he will be required to comply with all applicable import and export laws and regulations, and will be liable for customs duties, VAT and other related taxes and charges.
After the warranty service is provided, your product or a replacement product will be returned with the original configuration at the time of purchase, subject to applicable updates. Recovery and reinstallation of software, data and other information is not covered under this warranty.
The manufacturer may install system software updates as part of warranty service that will prevent the product from reverting to an earlier version of the system software. Third party applications that may have been linked to the manufacturer’s product may not be compatible or work because of the system software update. The restoration of services and data related to these third-party applications is not covered under this warranty.
Limitation of Liability
a. Full agreement: With the exception of rights that are granted by the Consumer Protection Act, as specified at the beginning of this document, all warranties and other conditions that are not stipulated in this warranty document are, to the fullest extent permitted by law, excluded from the manufacturer’s warranty.
b. Data Release: The manufacturer does not warrant, represent or promise to repair or replace a product under this warranty without risk and/or loss of information and/or data stored on the product.
c. Limitation of liability: In all cases, the manufacturer’s liability is limited to the replacement or repair of defective parts without any compensation or damages for damage to property or persons or other injuries caused.
What Ondilo does in the event of a manufacturer's warranty
If, during the warranty period, you submit a claim to Ondilo under this manufacturer's warranty, Ondilo will, at its option
Repair the Ondilo Product using new or previously used original Ondilo parts that have been tested and meet Ondilo's functional requirements, or
Replace the Ondilo Product with a replacement product of the same model (or, with your consent, a product that has the same or substantially similar features as the original product: for example, a different model with the same features or the same model in a different color) that is new or consists of new and/or previously used original Ondilo parts and that has been tested and meets Ondilo's functional requirements, or
If a part or product is replaced, any replacement product will become your property and the replaced product will belong to Ondilo.
A replacement part or product or repaired Ondilo Product will remain covered by the remaining warranty of the original Ondilo Product.
If the product is returned to the workshop and the diagnosis reveals that the instructions for use have not been followed, the purchaser may choose to
Decide to collect the product. Shipping costs will then be charged to the customer.
Validate a repair or replacement quote (product or spare parts)
proposed by Ondilo.
ONDILO manufacturer's warranty
For products purchased directly from the manufacturer ONDILO or from one of its authorized dealers, the procedure for any request to implement the ONDILO manufacturer's warranty is as follows. Correctly following the procedures requested by the assistance service is a sine qua none condition for warranty coverage.
a. Contact ONDILO Support (https://ondilo.com/en/support/contact-customer-service/)
b. Provide proof of purchase in the form of a receipt or invoice, clearly indicating the date and place of purchase (ONDILO or authorized dealer). NB: Warranty claims cannot be processed without proof of purchase.
c. Provide product serial number (SN or UUID)
d. A unique file number will be assigned to identify the buyer and the product concerned by the request.
e. ONDILO support will assist the purchaser. If the problem cannot be solved remotely and/or if a technical diagnosis is required to determine whether the defect falls within the scope of the manufacturer's warranty. The purchaser may be referred́ to an authorized ONDILO service center.
f. The consumer may be asked to answer questions in order to diagnose potential problems.
g. Each customer sends his defective device(s) by the carrier of his choice. In the case of an out-of-warranty unit, the unit will be returned at the customer's expense. In the case of a device under warranty, we will return the device at our expense. No material may be deposited with or collected from our Technical Service. Equipment always travels at the user's risk. It is the user's responsibility to pack the equipment appropriately when shipping it, and to check its condition on receipt. If necessary, reservations should be made with the carrier at the time of delivery.
h. Immobilization and deprivation of use of a device in the event of repair shall not give rise to compensation, nor to the loan of a device for the duration of the repair.
General
No dealer, employee or agent of frabriquant is authorized to make any modification, extension or addition to this warranty.
If any condition is deemed illegal or unenforceable by law, it shall be excluded from the warranty, and the legality or enforceability of the other conditions shall not be affected.
Jurisdiction
If you are a consumer acting as such, the competent court will be that of your domicile.
