Withdrawal right - Ondilo

You have the right to cancel this contract within 14 days without giving any reason. The cancellation period will expire after 14 days from the day on which you acquire or a third party other than the carrier and indicated by you acquires, physical possession of the last good.

In order to exercise his right of withdrawal, the consumer must send before the deadline of 14 (fourteen) days :

  • A clear and unambiguous statement, by registered letter to ONDILO 162 avenue Robert Schuman 13760 Saint-Cannat and/or
  • Contact Ondilo customer service and support by following this link: https://ondilo.com/fr/assistance/service-assistance/.
  • You will receive an email from us with instructions on how to return your product.

Returns must be complete (product, packaging, accessories, instructions). In this case, you are liable.

If the right of withdrawal is exercised, the company ONDILO will reimburse the sums paid, excluding delivery costs, within 14 days of notification of your request. ONDILO may defer reimbursement until we have received the goods or until you have provided proof of shipment of the goods, the date used being that of the first of these facts. The Customer acknowledges that he/she is solely responsible for the cost of returning the product and undertakes to retain proof of dispatch of the parcel. In the context of exercising the right of withdrawal, the Customer acknowledges that he/she is solely responsible for the cost of returning the Product and undertakes to keep proof of sending the parcel. ONDILO will proceed with reimbursement using the same means of payment as that used by the Customer at the time of ordering.

Any returned product that is incomplete, damaged, worn or dirty may entitle ONDILO to only a partial refund.

EXCEPTIONS TO THE WITHDRAWAL RIGHT According to the provisions of article L.121-21-8 of the French consumer code, withdrawal right does not apply for:

  • Goods and services provision which prices depends on the fluctuations of the financial market, outside the control of the professional and subject to happen during the withdrawal right.
  • Goods and services provision which prices depends on the fluctuations of the financial market, outside the control of the professional and subject to happen during the withdrawal right.
  • The provision of goods made according to the consumer’s choice or distinctly personalized.
  • The provision of goods subject to deterioration or quickly out of date.
  • The provision of goods that has been unsealed by the consumer after delivery and that cannot be sent back due to hygiene reasons or health protection.
  • The provision of goods that, after being delivered and by nature, are separately mixed with other items.
  • The provision of beverages containing alcohol for which the delivery is deferred thirty days and more and for which the settled value at the contract conclusion depends on the fluctuations of the market outside the control of the professional.
  • The provision of recordings of audio or video or computer software when unsealed by the consumer after delivery.
  • The provision of a newspaper, a periodical or a magazine except for the subscription contract to one of this publication.
  • The transactions concluded during a public auction.
  • The provision of a digital content not provided on a material support for which the execution began after prior agreement of the consumer and renouncement of his withdrawal right.