FAQ

Discover the main features
  • What is ICO ?

ICO is a small connected device that you simply drop into the pool. ICO continuously analyzes the water quality of your pool and notifies you via its application. ICO provides personalized recommendations so that you use the right products in the right proportions at the right time. ICO knows how to anticipate the water variations and prevents you from unpleasant surprises by, among other things, keeping an eye on the weather forecast and the variations of your pool.

This way, you are directly notified on your mobile application of the best practices to a simple but effective maintenance of your pool and equipment.

ICO is specially designed so that everyone is able to maintain their pool in a simple way.

  • What are the data used by ICO to analyze the water quality?

Equipped with 4 sensors, ICO continuously measures the following parameters:

-Water temperature

-pH level

-Disinfection capacity (called Redox). Thanks to this, ICO is able to estimate the concentration of chlorine and other disinfections agents.

-Water conductivity, which allows ICO to estimate the concentration of salt and minerals.

In order to provide a developed quality analysis, ICO also integrate factors such as the weather forecast, alkalinity, hardness of the water, stabilizer and UV

  • What kinds of recommendations are given by ICO?

The first recommendations from ICO are linked to the use of products for disinfection and pool maintenance.

– If you manually add the maintenance products, you will see on your application recommendations about the good proportion, you will be guided towards the appropriate treatment products.

-If you have an automatic system such as dosing pumps pH, salt-water cholorinator etc, you will be guided towards the good use and configuration of these equipment.

ICO will also guide you towards the good practices adapted to the variations of your pool in order to simplify the routine maintenance and protect the equipment.

ICO helps you to optimize disinfection (filter cleaning, analysis of water balance…) and gives you wintering and summering advices in order to both improve your swimming comfort and limit the maintenance budget

 

  • Is ICO compatible with my pool?

ICO is compatible with the following treating system:

-Chlorine

-Salt-water chlorination

-Bromine

Concerning the types of pools, ICO is compatible with all construction profiles, should they be above or below the ground, tiled or with a liner, reinforced membrane, etc. But ICO is also compatible with all types of equipment, sand filter, variable motor pump or not, etc.

If you have a cover, don’t worry, ICO will just slide under the cover. Its design also allows it to be compatible with inside pools as well as infinity pools.

  • Why do I need ICO if I have an automated system ?

If you have an automated maintenance system, ICO will send you recommendations of use and adjustments of the equipment (such as dosing pumps pH, salt-water chlorinator, etc…) and check the status of your installation.

  • Why does ICO connect to the weather?

The climatic events (wind, rain, storm…) have a great impact on the water quality. ICO connects to the weather and collects data concerning the upcoming temperature in order to, among other things, anticipate possible variations of the water.

With its immediate connection to the weather, ICO informs and sends you useful notifications. This way, you can cover your pool in time, to avoid losing several degrees in the case of strong winds for example.

  • Why doesn’t ICO have a solar panel?

ICO is specially designed to work continuously, anywhere, in all types of pools, thus including indoor pools, the skimmer or under a cover. In all the mentioned cases, ICO would not be able to receive any solar radiation and thus not function

  • Does ICO inject the necessary products directly?

No, ICO is an analysis device that notifies you of the necessary products adjustments, via its application.

  • Does ICO have an alarm role when something or someone falls into the pool?

No, ICO is not a security feature and thus does not integrate an alarm function.

  • Does ICO work in my Jacuzzi/spa?

To this day, ICO has not yet being tested in a spa/Jacuzzi as they have different temperatures than pools and need specific products. We are still working on the validation of ICO with spas and Jacuzzis.

How does Ico work?
  • ICO the connected device

    Before placing it into the water, you have to press the start button and download the application on your smartphone. Once it is in the water, ICO navigates in complete autonomy, analyzing the parameters of your pool.

    Discreet and robust, it can float in the skimmer and under the cover. Through the application, you can configure the access to the communication network and the parameters of your pool with a simple click.

  • What are the sensors for?

    Equipped with 4 sensors, ICO continuously measures the following parameters:

    • Water temperature
    • pH level
    • Disinfection capacity (called Redox). Thanks to this, ICO is able to estimate the concentration of chlorine and other disinfections agents.
    • Water conductivity, which allows ICO to estimate the concentration of salt and minerals.

    All sensors are replaceable except the temperature.

  • How to replace a sensor?

    It is very easy to replace a sensor: you just need to unclip the previous one and replace it with the new one by slightly turning it in the intended location. Each sensor has a specific color that is used as a reference during the changing of the sensor.

  • What is the lifetime of the sensors?

    During normal use, the sensors are designed to last several years (from 2 to 4 years for Redox and pH according to winter conditions and more than 5 years for the conductivity).

  • Wireless communication

    ICO is proposed in 2 versions. The first one integrates Wi-Fi and Bluetooth. The second one integrates Sigfox and Bluetooth. For the Sigfox, check your network coverage by writing to us here: contact@ondilo.com

    Wi-Fi allows ICO to connect to your internet box. In the case of non-reception of the Wi-Fi alongside your pool, it is very simple to extend it to the garden thanks to a Wi-Fi extender.

    ICO is linked to your smartphone or tablet thanks to its mobile application via Wi-Fi, Sigfox or Bluetooth.

  • When and how do I recharge ICO?

    ICO has a several month long autonomy and is intended to be recharged once a season. To recharge it, you can use the 5V charger and its USB cable. It is as simple as recharging your phone.

  • Is my smartphone compatible with the application?

    ICO’s application is compatible with Android (from the 4.1 version) and IOS (from the 9.0 version).

  • Do I have to take ICO out of the pool when I’m swimming?

    ICO is designed to stay in the water among the swimmers. However, if you want to, you can place it in the skimmer or take it out of the water (and protect the sensors with the protective caps with the humidified sponges).

The maintenance and wintering of ICO

Can I let ICO stay out of the water?

If you wish to take ICO out of the water, it is possible; however, you need to replace the humidified caps on each sensor. These protective caps are specifically designed to maintain the durability of your sensors.

Should it be for a long or short time, it is highly recommended to put the protective caps on the sensors. For the winter, do not hesitate to put ICO back in its original box to take it out in the best conditions next season.

Prices, warranty and sales conditions
  • Where can I get an ICO?

    You can order an ICO on the website by clicking on the “Order now”  button; you will be redirected to your cart. ICO is also available at our distributors (the list will soon be communicated)

  • What does the price include ?

    By ordering an ICO, you will receive the body of ICO, an application to download compatible with Android and IOS, 4 integrated sensors, one 5V charger with its USB cable, an access tool to the USB, an emergency kit (test strips) and an instruction manual.

  • Is ICO guaranteed?

    The body of ICO is guaranteed 2 years and the sensors 1 year.

Is it necessary to activate he Bluetooth of my mobile to use ICO ?

Yes Bluethooth allows communication between the mobile application and ICO, especially during the phases of installation and configuration of it (Wi-Fi configuration, restart via the application).

Security and data confidentiality

The company ONDILO benefits from the services of a computing and freedom correspondent from the incubator “Belle de mai”, if you have any questions, please contact him at cil@ondilo.com

Any data related to your pool (such as the pH level, alkalinity, temperature…) as well as data provided by the user via the application (name, surname, address, type of pool…) are collected by Ondilo and are by no means disclosed.

Our partner hosts of data are recognized for the quality and security of their infrastructures and systems.

Do you have any problems?
If you experience a problem with your ICO, please contact our after-sale service, which will answer all of your questions: contact@ondilo.com
Can a home automation system be supported by ICO ?
  • Currently, this feature is not yet available. It corresponds to a future development of our product which is still only in its beginnings in terms of functionalities and improvements. Soon new features will be created.

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