This article lists the different hotline’s phone numbers set up by Ondilo.


Ondilo’s hotline is for support and customer service only. For general inquiries regarding the sale of our products and services, please see the information on our website or our social networks: Ondilo Youtube Ondilo Facebook, Ondilo Instagram .

Before your call, have your UUID number ready (available in the settings section of your ICO application or inside your ICO box) and we’ll connect you to an expert.

In Europe, operators respond in the languages listed below. You can also send a request directly to our online form or ask a question on our website’s live chat (during opening hours).




From 9.00 am to 5.00 pm (local hours* **)

Every day from Monday to Friday ***

                         EUROPE *                         

(speaking languages: English, German, French)

                   Opening hours : CET

                   +44 1490 340 188


Opening hours: EST

+1 844 325 6116


These telephone numbers are subject to change. They are intended for landlines.

* In EUROPE: the opening hours are based on CET (Central European Time). The Ondilo hotline number is a non-surcharged landline number. However, depending on the mobile package you have subscribed to, the call may be charged by your mobile provider. For more information, please contact your operator.

** In the United States: the opening hours are based on the Eastern Standard Time (EST). The number is a toll-free number from a landline. If you are calling from a cell phone, you may be charged by your carrier. For further information, please contact your mobile provider.

*** For all areas: Online support services hotline and chat (from 9.00 AM to 7.00 PM) are open from Monday to Friday, closed on weekends and public holidays (according to the local calendar).


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