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ico doesn’t detect it is in the water


When ICO does not recognize its environment, it may be related to a bad Wi-Fi connection.
Please follow the steps below to check the network.

1. Get out ICO from the water 

  • Go into your home (living room, kitchen)
  • Dry ICO with a soft cloth
  • Dry your hands thoroughly
  • Remove the three probes

2. Switch ICO OFF and ON 

  • Open the top cap of the ICO
  • Press the OFF button (the LED is orange or off depending on the model)
  • Put back the three probes, lock them well
  • Press the ON button again (led is green)

3. New Wi-Fi configuration 

  • Keep your ICO and your mobile device side by side
  • In your ICO application, click on your pool or spa profile
  • Click on the remote control icon at the bottom right
  • Click on test connection to establish the Bluetooth connection
    During this process, ICO will attempt to connect to the server via your box’s Internet connection


4. Test result

If this screen appears, your ICO has successfully connected to your Wi-FI network. Hold the connection for 1 hour and verify that the connection is still active.

1. Your ICO has stayed connected: the range of your network is probably not sufficient when the ICO is immersed in your pool or spa. A solution to extend your Wi-Fi network is recommended to solve this problem.

2. Your ICO disconnects again: please contact our customer support 

Need more assistance ? 


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