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The readings taken by my ICO are different to those taken by another measuring device …

I have recently put my ICO in the water :

Your ICO needs several hours before it can produce precise readings. From the numerous measures it takes during this period our algorithm begins to estimate the equilibrium of the water based on the trends and changes. Because of this, you will need to wait around 4 hours before having reliable measurements.

My ICO has been working for several days but it the measurements are still different :

Your ICO takes a reading every hour and displays it on your smartphone. Nevertheless, a fluctuation is possible between the times at which a measurement is taken. Even a measure taken at the same time by a different device may not be identical. Each device has its own characteristics and ways of taking a measurement which can cause some variation. Furthermore, variation is possible depending on where in the pool the measure is taken. This is why your ICO focuses on trends over a period of 24 hours before giving you suggestions for treatment.

 

Nevertheless, if you have a question or comment about the measurements taken by your ICO don’t hesitate in contacting our Customer Service team.

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