Assistance  Troubleshooting  ICO is not sending any readings

ICO is not sending any readings

STEP 1 - Check your ICO's Wi-Fi connection

This issue could come from an issue with the connection between your Wi-Fi and ICO. To check that ICO is successfully connected to your Wi-Fi carry out a connection test.

If the test confirms that you are correctly connected to the network, pass to step 2.

If not, reconfigure the Wi-Fi connection by following these steps.

Step 2 - Widen the contact strips of the grey sensor (conductivity)
If your ICO is connected to your Wi-Fi without any issues, the issue could come from a lack of contact between your conductivity sensor and ICO’s electrics.

If this is the case, in the dashboard, the last conductivity reading will be 2 mV.

To resolve this, widen the contact strips on the grey conductivity sensor

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