Assistance » ICO App Support » Set Up : ICO stays asleep

Set Up : ICO stays asleep

If when you try and set up your ICO you get stuck at this stage, follow the steps below. 

1 - CHECK THAT ICO IS SWITCHED ON

Press quickly on the button 

  • If the light flashes green twice ICO is on, move onto step 2.
  • If the light does not flash, your ICO is off, press and hold down the button (5-10s) to turn it on (the light will flash green twice) and then retry
2 - MANUALLY REBOOT ICO
  • Press and hold the button down (5-6s) to turn ICO off, the light will flash yellow once.
  • Press and hold the button down (5-10s) to turn ICO on, the ligh will flash green 3 times.
  • Retry the connection.
3 - CHECK THAT THE BLUETOOTH MODULE ON YOUR PHONE IS FUNCTIONAL

Check if your ICO appears in the list of detected Bluetooth devices (only possible on androids). This does not allow you to pair ICO to your mobile.

We can also propose other solutions, don’t hesitate to contact us.

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