Assistance » ICO App Support » I can’t sign in on my ICO mobile app

I can’t sign in on my ICO mobile app

Have you tried to connect on you ICO mobile app without success ?
Here are some potential reasons:
  • Your account details are incorrect.
  • The data stored in the cache of your app is, maybe, incorrect.

What are my account details?

To sign in on the app you need your email address and your password.
If you have forgotten your password, go the the dedicated help page : Reset Password
If you have forgotten or lost your username contact us at:  Customer Support.

The data stored in the cache of your app is possibly incorrect.

If during the connection to your app the message “Connection in process” remains present with no other action possible, that could mean that some of the data in the app has not saved properly.
Formulaire authentification connexion en cours
To reset this data, you will need to “empty the cache” of the app on your mobile phone . Click here

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