Assistance » ICO App Support » Error ICO already associated …

Error ICO already associated …

To take its readings your ICO must be associated with your account. However, an ICO can only be associated with one account at any one time.

 

During the set up phase, whilst you are trying to link your account to your ICO, by scanning the QR code or linking the UUID, if you receive a message that says that your ICO is already associated contact our customer services either by chat* or by filling in our  form.

 

 

Try and find proof of purchase. You could also use a photo of the ICO with the “Test Report” sticker found inside the lid of the box (the QR code and the UUID).

 

 

*Our Customer Service team is available to respond to your questions : MONDAY to FRIDAY between 9:00 and 17:30  (French time)

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