Assistance » Connection » The connection test

Testing the connection between your ICO and your router

WHAT DOES IT DO ?

During normal use, your ICO takes a reading every hour and sends them to our server. If you are unsure about the transmission of these readings you can perform a connection test. This allows you to check connection between your ICO and your router through your Wi-Fi network, as well as ICO’s connection to the server.

STEP 1 - PREPARE THE TEST

In the settings of your mobile, check in the Bluetooth section that no device is connected (watch, earphones,..). If it is the case, disconnect them temporarily.
Place your connected device and your cell phone side by side.
Open the lid of your ICO and press the ON/OFF button to turn it off. Then turn it on again (the LED flashes green). Close the cover.
Open your ICO application.

STEP 2 : START THE TEST

Go on your pool or spa profile

Click on the remote control icon at the bottom right.

Once on the page opposite, click on Connection test.

STEP 3 - TEST IN PROGRESS

Your ICO is trying to connect to the Internet, please wait a few moments…
During this phase, first, your ICO is trying to connect to your Wi-Fi access point (router or extender). If it succeeds it will try and connect to the server through the Internet connection of your router.
Keep your mobile close to your ICO through this whole process.

STEP 4 - RESULTS OF THE TEST

Successful Connection : Your ICO has successfully connected, now click on Done.

What does this mean ?

Your ICO is connected to your routers Wi-Fi network.
Your ICO is communicating with the server through the Internet network.

Therefore, your ICO is sending the measurements that it has taken every hour.

These measurements are available on your ICO app.

Connection failed : If this error appears : your ICO has not been able to communicate either with your router or with the server.

This error could be due to the following reasons :

Your ICO is switched off
- Check that your ICO is ON ( green light)
Your ICO is outside the reach of your Wi-Fi signal
- Check the position of your ICO
- Check your Wi-Fi coverage using your telephone
- Check that you can access the Internet (On your mobile open the browser and try and load our website www.ondilo.com. Check that the page loads properly).

Still no Wifi connection ? please contact Ondilo’s customer support

Testing the connection between your ICO and your router

WHAT DOES IT DO ?

STEP 1 - PREPARE THE TEST

STEP 2 : START THE TEST

STEP 3 - TEST IN PROGRESS

STEP 4 - RESULTS OF THE TEST

More solutions

ICO HELP CENTER

Pin It on Pinterest